We keep all information you provide us with completely confidential, regardless of how the information was provided (web, email, phone, fax, or written correspondence).
All personal information submitted for billing and record keeping purposes will be kept strictly confidential and used solely for internal purposes by our staff, authorised affiliates; for the strict purpose for which it was intended, and for the benefit of the customer.
We agree not to sell, rent, share or release this information to any other individual, entity or third party, for any reason, without the specific written consent of the customer; with exception as required by law, regulation or governmental authority.
Only those employees with relevant business duties (i.e. management, support staff, technicians) may access personal information, and only to perform their required duties.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.
We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988.
We have strict security measures in place to keep your privacy protected and your information confidential at all times.
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You will be required to put your request in writing for security reasons, per the contact information below. ERS reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
We invite you to contact us in writing, if you have questions about this policy, or your privacy:
Post: Sharpe Energy Hub
71 Port Road, Thebarton SA 5031
If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner’s website at www.privacy.gov.au